Job Description

Cashier Responsibilities

Delhi Skyline

Customer Service

  • Greet each customer walking in the restaurant.
  • Always be smiling.
  • Be attentive to customers walking in (if customers have toddlers ask if they would like a high chair).
  • Always look to improve guest experience.
  • When cashing out customers, always ask how everything was for them.
  • If a customer says the food/service/anything was not good respond, "I’m sorry to hear that, let me grab a manager."
  • Thank the customer for coming.
  • Invite the customer to return.
  • Answer the phone with "Thank you for calling Delhi Skyline, this is (your name) how may I help you?"
  • Your #1 priority is to have customers happy while they are here and when they leave.


  • Work as a team with the rest of your crew (servers, production, management, kitchen).
  • Have complete knowledge of the POS System.
  • Training downtime is to be spent learning each section of the POS System.
  • Have complete knowledge of how the walk-in and carry out food is rotated. (crackers, carry out cheese, First in First out Method)
  • Repeat every order to the customer at the menu board and window.
  • Open and check every single box for accuracy and food quality control before handing it to the customer.
  • Bills $20 and up are always to be marked with a counterfeit marker.
  • If a bill looks odd or suspicious, call management for help.
  • Assist in keeping the restaurant clean during a rush. (Wipe down tables, clean front doors, clean windows, wipe down carry out station, etc.)
  • Always pick up loose trash on the floor near the entrance, carry out stations, and Steam-Table.
  • Keep talking between employees to a bare minimum.
  • Continually stock station during your shift.
  • Completely stock station at the end of your shift. (Make sure napkins are crease up)
  • Bathrooms are to be checked and stocked/cleaned after each shift.
  • Wash hands any time you change a task.
  • No food or drink is to be consumed around Steam-Table, server station, food prep areas, or carryout stations.
  • Treat all employees with respect.

Application Instructions

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