Production - Delhi Skyline

Delhi Skyline

Production Responsibilities

• Work as a team with the rest of your crew (servers, cashiers, management, kitchen).
• Have complete knowledge of portions for all food items.
• Understand how to call food and pull plates.
• The only food to be pulled or made is food that is rung in on a ticket.
• Understand the walk in food rotation and the location of items/stock  (what cheese tub to use, which 10 inch shells to grab, first in first out method, etc).
• Keep talking between employees to a bare minimum.

During downtime/slow periods:

• Wipe down Steam-Table
• Sweep the floor
• Fill cheese pans
• Fill chili
• During rushes, keep an eye on cheese pans on table: If they are close to empty, grab another.
• Always be aware of Drive Thru times.
• Wash your hands each time you change tasks.
• Fully stock Steam-Table (chili, cheese, spaghetti) and walk in prep (tomatoes, cucumbers, etc) at the end of shift.
• Bathrooms are to be checked and stocked/cleaned after every shift.
• No food or drink is to be consumed around Steam-Table, server station, food prep areas, or carry out stations

Customer Service

• Answer the telephone with "Thank you for calling Delhi Skyline this is (your name) how can I help you."
• Always be smiling.
• Actively engage and interact with customers sitting at the counter.
• Greet customers as they walk in.

Be aware of:

• Carry out customers
• Paying customers at front register
• 
  

Your #1 priority is to have customers happy while they are here and when they leave.